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Step 3: in this new window configure the following values Step 2: In this new window scroll down until you find Service Location (SRV) and click Create Record Step 1: Open your DNS snap-in, Right-click to open the action menu and select Other New Records Note I am using a Windows 2012 Server as my Active Directory / DNS server Step 14: Once all of that is done click save, and return to the previous screen with the Go button Step 13: Go to Directory Profile under primary select the directory profile we set up earlier. Step 12: Go down to the Directory Profile and select the Directory Profile we created earlier Step 10: Navigate to User Management > User Settings > Service Profile Note: Both of the new services we configured should be listed in this screen now Step 9: Click Save, Apply config and return to the previous screen with the Go Button Protocol: TCP (please note that in this window you can enter).Description: Name: Should be something Meaningful.Step 8: In this new window enter the following information Step 7: In this new window select "Directory" and Click Next Step 6: In this screen click the add new button again Step 5: Click Save and Apply Config and return to the previous screen with the Go Button Host Name/IP Address: The IP address of your CUCM.Description: Should be something Meaningful.Name: Should be something Meaningful so you can find it later.Step 4: in the next window Configure the following Values Step 3: in this new window in the " UC Service Type" select CTI

Step 1: Go to User Management > User Settings > UC Service. Configure individual Softphone phone in CUCM Please take a note that this is the bare minimum configuration required depending on the needs of your organization more configurations and setup may be required. The purpose of this article is to show the steps necessary to set up the Cisco Jabber for Windows application to register to your on-premises Cisco Unified Communications Manager (CUCM) so it can be used as a softphone on a user's PC. 3.3 Configure individual Softphone phone in CUCM.